Please visit www.gov.uk/coronavirus to review the latest government information regarding Covid-19. If you or any of your party develop or have any symptoms of Covid-19 within 14 days of your holiday, and have to cancel your booking, The Charity would need written or photographic proof of this before a refund can be issued.
If the area in which you live, is put into a Category three tier, and you are unable to travel, please let us know as soon as you are aware of this. In such cases we will either refund you the accommodation costs or rebook your holiday at a later date, your choice.
Should the Swanage area be put in to a Tier Three Category, and visitors are not allowed in to the area, we will refund the cost of your accommodation.
If you become unwell whilst staying at the lodge, you must follow these guidelines:
If a guest is displaying signs of the coronavirus (COVID-19) virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have coronavirus (COVID-19), they should return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.
The accommodation provider and guest should discuss next steps as soon as possible. If the guest is unable to return home, the accommodation provider and guest should discuss meal and laundry provision, and accommodation providers should consider whether symptomatic guests should clean their own rooms and strip their own beds.
Unless otherwise provided for in the contractual terms of the booking, the guest will be expected to pay the costs of an extended stay in all but exceptional circumstances.
If one of the guests in the party preceding your booking prove Covid 19 positive, it may be necessary to shorten or cancel your booking at short notice. The Charity does not have the facility to offer alternative accommodation, and therefore should such circumstances arise, a refund for the accommodation cost would be made.
With the additional cleaning requirements that we are undertaking, your check-in and check-out times may have changed - please check your latest communications from us for the most up to date times.
You will find a box containing colour coded items on your arrival. These items will have been cleaned and left in excess of 72hrs, ready for your use.
Where practical and possible use the dishwasher on an appropriate temperature setting
Cushions and soft furnishings
Items such as cushions and soft furnishings, DVD and games, that would normally be available at the property may have been removed for your safety.
Waste and bins
Ensure all rubbish and waste is disposed of properly in secured bags and left in the location advised.
Returning to the property after a day out
Wash your hands for 20 seconds – every time you come back to the property.
You are not permitted to invite additional guests back to the property.
Two week stays
Government advice is that interim cleans should not take place at this time.
We will though, provide a change of bed linen, towels etc, and restock toilet rolls.
Please ensure that the property is left in the same condition that you found it.
Please remove all food from the cupboards and fridge before you leave.
On the day of departure, please remove all linen from the beds, including sheets, pillowcases, duvet covers and mattress protectors. Please leave all bed linen and towels, double bagged in the clear plastic bags provided.
Please leave windows open, where it is safe to do so.
Return keys to the key safe.
We hope you enjoy your holiday. If you have any questions please do not hesitate to get in touch.